Privacy Policy

At Joytime.vn, we recognize that protecting personal information, transaction data, and confidential business information is of the utmost importance. We highly value the trust our customers place in us and treat information security as one of our core responsibilities.

This Privacy Policy explains how we collect, use, store, and protect your personal information. By using the Joytime.vn website, you acknowledge that you have read and understood this Privacy Policy.

I. PRIVACY POLICY

1. Information Controller

Consortio Vietnam Joint Stock Company

Registered Address:
82–84 Nguyen Huu Huan Street, Hoan Kiem Ward, Hanoi, Vietnam

Hotline: +84 902 225 282

Email: [email protected]

2. Purpose and Scope of Information Collection

Joytime.vn collects personal information for the following purposes:

Processing and fulfilling your bookings.
Delivering products and services purchased through Joytime.vn.
Providing booking confirmations, notifications, and customer support.
Supplying information relating to our products and services.
Managing customer accounts.
Improving the functionality, content, and user experience of our website.
Complying with applicable laws and regulatory requirements.

Where required by law, Joytime.vn may disclose customer information to competent governmental authorities, including courts, prosecutors, or law enforcement agencies, for the investigation or handling of legal matters.

Except as required by law or expressly permitted under this Privacy Policy, no individual or organization may access your personal information without authorization.

3. Data Retention

Your personal information will be retained until:

You request that your information be deleted; or
You delete your account where such functionality is available.

Otherwise, your personal information will be securely stored on Joytime.vn's servers for as long as necessary to provide our services or comply with legal obligations.

4. Commitment to Protecting Personal Information

Joytime.vn is committed to protecting your personal information.

We will not sell, trade, or disclose your personal information to any third party except in the following circumstances:

You have given your consent.
Disclosure is necessary to provide our services or process your booking (for example, sharing information with transportation providers, payment providers, or service partners).
Disclosure is required by applicable laws or competent authorities.

We implement appropriate technical and organizational security measures, including:

Restricting access to personal information.
Securely storing customer information on protected servers.
Using modern security technologies to prevent unauthorized access.
Regularly reviewing and improving our cybersecurity practices with the assistance of information security specialists.

5. Online Payment Security

Joytime.vn is committed to ensuring the security of all online payment transactions.

Payment transactions are processed through certified Payment Gateway Partners that comply with internationally recognized security standards, including:

SSL (Secure Sockets Layer) encryption.
PCI DSS (Payment Card Industry Data Security Standard).
Industry-standard encryption technologies.
Banking and financial security regulations issued by the State Bank of Vietnam.

Payment Card Information

Joytime.vn does not store customers' payment card information.

Payment card data is securely stored and processed solely by our certified Payment Gateway Partners in accordance with PCI DSS requirements.

Customers access our website through secure HTTPS connections and may be required to complete OTP (One-Time Password) authentication where applicable.

Communication between payment gateway systems is encrypted using public/private key infrastructure to ensure confidentiality and data integrity.

For international payment cards, Joytime.vn does not retain any card information capable of initiating payment transactions.

For domestic bank cards, Joytime.vn stores only limited transaction-related information, such as:

Booking reference;
Transaction ID;
Issuing bank name.

Customer Recommendations for Secure Online Payments

Customers are encouraged to:

Make payments only through secure websites (HTTPS).
Never share payment cards or banking accounts with others.
Immediately contact both Joytime.vn Customer Support and the relevant payment provider or bank if unauthorized transactions are detected.
Regularly monitor bank statements and payment activity.

6. Parties That May Access Personal Information

Personal information may be accessed by:

Consortio Vietnam Joint Stock Company.
Joytime.vn employees and authorized personnel responsible for delivering services.
Third-party service providers contracted to support our operations.
Analytics and advertising partners (including Google Analytics) that use cookies or similar technologies to improve website performance and personalize advertising.
Competent governmental authorities where disclosure is required by applicable law.

Third-party service providers will only receive the information necessary to perform their contracted services and are required to protect customer information in accordance with applicable laws and contractual obligations.

Important Notes

Joytime.vn does not sell or commercially distribute customers' personal information.

Links to third-party websites are provided solely for users' convenience. Joytime.vn is not responsible for the content, accuracy, products, services, or privacy practices of external websites.

7. Accessing and Updating Personal Information

Customers may request to access, update, or correct their personal information by contacting us at:

Email: [email protected]

Hotline: +84 902 225 282

8. Customer Rights

Customers have the right to:

Request access to their personal information.
Request correction, updating, or deletion of their personal information.
Opt out of receiving marketing or promotional communications from Joytime.vn.
Submit complaints regarding violations of their privacy rights.

9. Changes to This Privacy Policy

Joytime.vn may update this Privacy Policy from time to time.

Any changes will be published on our website. Customers are encouraged to review this Privacy Policy periodically to stay informed of any updates.

10. Complaints Regarding the Misuse of Personal Information

If a customer believes that their personal information has been used for purposes beyond those described in this Privacy Policy or has been improperly disclosed, they may submit a complaint through one of the following channels:

Hotline: +84 902 225 282

Email: [email protected]

Mailing Address:

82–84 Nguyen Huu Huan Street, Hoan Kiem Ward, Hanoi, Vietnam

Joytime.vn will acknowledge and process complaints relating to personal information within three (3) business days from the date the complaint is received.

We will make every reasonable effort to resolve complaints through discussion and mutual agreement.

If an amicable resolution cannot be reached, either party may refer the matter to the competent court or governmental authority in accordance with applicable laws.

If you have any questions, concerns, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us via:

Hotline: +84 902 225 282

Email: [email protected]