Customer Information Privacy Policy
  • 1. Purpose of collecting personal information
  • Providing services to customers and management.
  • The personal information of Customers is used to manage the customer database and promptly handle any arising situations (if any).
  • 2. Scope of information usage
  • Providing services to Customers.
  • Sending notifications about information exchange activities between Customers and joytime.vn.
  • Preventing acts of destroying or seizing Customers' user accounts or any acts impersonating Customers.
  • Communicating and resolving complaints with Customers.
  • Confirming and exchanging information about Customers' transactions at joytime.vn.
  • In case of requests from authorized government agencies.
  • 3. Information storage duration
  • No time limit unless the Customer requests cancellation to the Company’s management.
  • 4. Individuals or organizations that may access that information
  • Customers agree that, if necessary, the following agencies/organizations/individuals have the right to access and collect their personal information, including:
  • Management Board
  • Third parties with services integrated with joytime.vn
  • Authorized government agencies in case of requests as stipulated in operational regulations
  • Financial and legal advisors and auditing companies
  • The complainant proving the violation of the Customer.
  • At the request of authorized government agencies
  • If you encounter any issues while using the service, please contact our customer care department as soon as possible for assistance. We will check and coordinate with service providers to resolve your complaints quickly and effectively.
  • Consortio Vietnam Joint Stock Company
  • Trade name: 𝐣𝐨𝐲𝐭𝐢𝐦𝐞.𝐯𝐧
  • Address: 83B Ly Thuong Kiet, P. Tran Hung Dao, Hoan Kiem Dist., Hanoi
  • Hotline: 0902225282
  • Email: [email protected]
  • 6. Methods and tools for Customers to access and edit their personal data
  • Customers have the right to request to check, update, adjust, or delete their personal information by requesting joytime.vn to carry out this.
  • Customers have the right to file complaints about the disclosure of their personal information to third parties to joytime.vn.
  • Upon receiving this feedback, joytime.vn will confirm the information and is responsible for responding with reasons and guiding Customers to recover and secure their information.
  • Forms of receiving Customer complaints:
  • Email: [email protected]
  • Hotline: 0902225282
  • 7. Mechanism for receiving and resolving Customer complaints related to the misuse of personal information or the scope previously notified
  • When detecting that their personal information is being used for the wrong purpose or scope, Customers can complain to the hotline 0902225282 or send an email to [email protected].
  • Upon receiving this feedback, we will confirm the information. If it matches the member's report, depending on the severity, we will take timely measures within 24 hours.
  • 8. Commitment to protecting Customers' personal information
  • Customers' personal information is committed to being kept absolutely confidential according to the personal information protection policy. The collection and use of Customers' information can only be carried out with their consent, except for cases otherwise stipulated by law.
  • Not to use, transfer, provide, or disclose Customers' personal information to any third party without the Customer's consent.
  • In case the server storing information is attacked by hackers leading to the loss of Customers' personal data, we will be responsible for notifying the relevant authorities to investigate and handle it promptly and informing Customers.
  • The management board requires individuals to provide all relevant personal information such as: Name, email, phone, etc., and takes responsibility for the legality of that information. The management board is not responsible or will not resolve any complaints related to the rights of that Customer if it is found that all the personal information provided by that Customer during the initial registration is incorrect.
Information on Payment Methods
  • joytime.vn only applies online payment (Credit/Debit Card) and PayPal for all orders on the website (https://joytime.vn.vn/).
  • Payments will be made in Vietnamese Dong (VND).
  • All credit card transactions are processed and secured by joytime.vn’s service providers, including Onepay (https://onepay.vn) and PayPal (https://paypal.com).
Service Delivery Methods
  • 1. Online ordering guide
  • After completing the selection, please follow the guided steps to place the service order on the website to proceed with payment and confirm the order.
  • Customers can easily search and choose travel services, local experiences, travel SIMs, and other utilities on Joytime's website.
  • 2. Order confirmation
  • Immediately after completing the service order, Joytime's system will automatically send an email confirming the order along with detailed information about the service you have selected.
  • For some services that require additional information (e.g., travel SIM, booking tours, etc.), our support team will contact you to confirm details and provide specific instructions.
  • 3. Service delivery
  • Electronic service delivery: For services such as eSIM, travel vouchers, tickets, etc., we will send the service codes directly via email or SMS within a few minutes after completing the payment. Customers can immediately use these service codes upon arriving in Vietnam.
  • In-person delivery: For services such as tour bookings, local experiences, or airport pick-up services, we will arrange and send detailed information about the time, location, and direct contact person to you.
  • Physical delivery: We offer various flexible delivery methods for physical products. Customers can choose to have it delivered to a specific address in Vietnam. We ensure fast and on-time delivery according to your requirements.
    • -To ensure goods reach the recipient, please fill in the name and address where you want to receive the goods clearly.
    -After the Customer places an order, the supplier needs 2-3 working days to process and deliver the order.
    -The date selected by the Customer when placing an order is the shipping date, not the delivery date.
  • Home delivery: joytime.vn sends goods to customers through carriers from 08:30 to 18:00 from Monday to Saturday every week.
    • - For customers with addresses in the inner city of Ho Chi Minh City and Hanoi: Delivery time ranges from 30 minutes to 1 working day. Depending on the carrier, there may be policies for delivery outside of business hours (evenings or weekends).
    - For customers in suburban areas of Ho Chi Minh City and Hanoi: Delivery time ranges from 4 hours to 2 working days.
    - For customers in other provinces: Delivery time within 2-4 working days.
  • Customers can choose express delivery, urgent delivery with different shipping fees; please contact joytime.vn if you have such needs.
    In the event of delays in delivery or service provision, joytime.vn will promptly inform customers and create an opportunity for customers to cancel the contract if desired.
    Determining the responsibility of the trader, service-providing organization regarding the provision of goods documents during the delivery process.
  • The carrier will only be responsible for transporting goods according to the principle of 'original package'.
  • To ensure the safety of goods, upon customer request, joytime.vn will include a financial invoice or a valid delivery note of the product in the package (if applicable). The financial invoice or delivery note serves as a basis to support the complaint handling process, such as determining the market value of the goods, ensuring legitimate circulation of the goods, etc.
  • For goods damaged during transportation, in cases where the order is delivered by joytime.vn or a third party, joytime.vn will be responsible for resolving the issue for customers.
  • 4. Notification and Confirmation of Delivery
  • Delivery Notification: We will notify you via email or SMS when the service is ready for delivery. You will receive detailed instructions on how to receive the service.
  • Delivery Confirmation: After you receive the service, please confirm with us via email or message to ensure that you have received all relevant information and documents accurately.
  • 5. Post-Service Support
  • Joytime is always ready to assist you during your use of the service. If you encounter any issues or need assistance, please contact our customer support team via hotline, email, or live chat on the website.
  • We are committed to quickly resolving any customer inquiries to ensure a smooth and complete travel experience.
  • 6. Service Cancellation Policy
  • In the event that you need to cancel a service or request a refund, please refer to our Cancellation Policy on the website. We always strive to provide flexibility and peace of mind for our customers in all situations.
Inspection and Refund Policy
  • 1. Service Inspection Process
  • Before Confirming Service: All services from Joytime are thoroughly inspected for content, quality, and reliability before being listed on the system. We only collaborate with reputable and reliable partners.
  • Booking and Services: After a successful booking, customers will receive a confirmation email or message from Joytime. Please carefully check the service details, including time, location, and service details.
  • Check Information: If there are any errors in the service information, please contact us within 24 hours after receiving the confirmation for assistance.
  • 2. Service Inspection and Refund Conditions
  • Booking Conditions: For services that require prior booking (such as tours, tickets for attractions, airport services, etc.): Customers can check and confirm service information before the service date. In case of any errors or changes needed, please contact Joytime at least 1 day before using the service.
  • Some services may not be refundable or changeable after confirmation. Please read the terms and policies of each service carefully before booking.
  • Refund Period:
  • For tour services and attraction ticket bookings: 100% refund if canceled 3 days before the departure date/ticket booking. No refund support for cancellation requests within 72 hours before departure.
  • For airport services: 100% refund if canceled 2 days before using the service. No refund support for cancellation requests within 48 hours before the service time.
  • Refund Method:
  • The refund will be transferred back to you via the same payment method you used when booking the service. The refund process may take 10-20 business days depending on the regulations of the bank or payment service provider.
  • Refund Process:
  • To request a refund, please contact us via hotline or email, providing booking information, service code, and the reason for the refund request. After receiving your request, we will review and confirm within 3 business hours.
  • 3. Service Exchange Policy
  • You can request to change the date or service if there are changes in your plans, depending on the availability of the service. All service exchange requests must be made at least 1 day before the original service date. Please contact us for assistance.
  • 4. Service Warranty Policy
  • If the service you received does not match the described information or there are any issues during the service use, Joytime is committed to assisting customers in resolving the issues or providing appropriate compensation.
  • 5. Contact
  • If you encounter any issues while using the service, please contact our customer care department as soon as possible for assistance. We will check and coordinate with service providers to resolve your complaints quickly and effectively.
  • Email: [email protected]
  • Hotline: 0902225282