Private Car | Nha Trang – Mui Ne Route (and Vice Versa)

Passenger Regulations for a Smooth and Safe Trip:

• Passengers should take note of the regulations below to ensure a fast and safe journey:
• Check-in Time: Please be present at the office/ticket counter/station 30 minutes prior to departure time to complete check-in procedures.
• Boarding Requirement: Present your SMS or Email booking confirmation before boarding the vehicle.
• Prohibited Items (Scent/Food): Do not bring strong-smelling foods or meals onto the vehicle.
• Prohibited Actions: Smoking, consuming alcohol, or using stimulants is strictly forbidden on the vehicle.
• Safety: Do not bring flammable or explosive materials onto the vehicle.
• Cleanliness: Do not litter inside the vehicle.
• Conduct: Do not cause excessive noise or disturbances inside the vehicle.
• Code of Conduct: Always maintain a cultured and courteous attitude. Refrain from speaking loudly or using profanity. The bus operator reserves the right to refuse service to customers who cause disturbances to public order, security, or common decency.

Public Holiday Surcharge Policy:

• Surcharges for public holidays and TEt apply as follows:
• Reunification Day (April 30th) – International Labor Day (May 1st): Price increase applies from April 27th to May 4th.
• National Day (September 2nd): Price increase applies from September 1st to September 4th.
• Christmas (Noel) + New Year's Day (Tet Tay): Price increase applies from December 23rd to December 25th and December 30th to January 1st, 2024.
• Lunar New Year (Tet Am lich): Price increase applies from the 20th day of the 12th Lunar Month to the 15th day of the 1st Lunar Month (equivalent to January 30th, 2024 – February 24th, 2024).

LUGGAGE POLICY:

• 4-seater Car maximum capacity: 3 passengers and 3 pieces of 24-inch luggage.
• 7-seater Car maximum capacity: 5 passengers and 5 pieces of 24-inch luggage.
• 16-seater Van maximum capacity: 12 passengers and 5 pieces of 24-inch luggage.
• 10-seater Limo Van maximum capacity: 10 passengers and 10 pieces of 21-inch luggage.
• In cases where passengers carry luggage that does not comply with regulations (e.g., larger than standard size, bulky, etc.) or carry a second piece of luggage or more, a surcharge of 75,000 VND per piece of luggage will be applied by the operator.

CHILD & PREGNANT WOMEN POLICY:

• Children under 1 meter (3.3 feet): Free of charge if seated on the same seat with a parent/guardian.
• Children aged 6 years old or 1 meter and above: Must purchase an Adult ticket.
• Pregnant women: Must personally ensure their health and safety throughout the journey.
• The bus operator reserves the right to refuse service to customers who do not comply with the regulations regarding Children and Pregnant Women.

CANCELLATION POLICY:

• Cancellation 24 hours or more prior to departure time: 100% refund will be issued.
• The cancellation and refund policy is NOT applicable during public holidays and Lunar New Year (Tết).